In those precious moments, new questions came up. Old questions found new answers. My conclusions and lessons got a revisit and got a very different texture.
Teams have a tendency to get overwhelmed when so many changes. Here is a story of how the Technology team in PayPal leveraged the power of small wins to accelerate change.
One set of participants were given Ikea boxes to assemble. Another, a set of boxes to 'inspect'. At the end of it, participants were asked to bid for the boxes…